How AI augmentation will create near to $3 trillion of business value in 2021.

It’s not one or the other. Humans and AI will work together to create business value and improve workforce productivity.

In 2021, AI augmentation will impact the business like no AI-based technology has done before.

According to Gartner, AI augmentation or augmented intelligence will create $2.9 trillion of business value and lead to an increase of 6.2 billion hours of worker productivity, globally.

Gartner defines augmented intelligence as a human-centred partnership model of people and AI working together to enhance cognitive performance. This includes learning, decision making and new experiences.

Business value of AI augmentation

AI augmentation is forecast by Gartner to add the most value to business, with the fewest early barriers to adoption, compared to other AI-based technologies (see Figure below)

By 2030, decision support/augmentation (AI augmentation) will surpass all other types of AI initiatives to account for 44% of the global AI-derived business value.

Worldwide business value by AI type (Millions of Dollars). Source: Gartner (August 2019).

Enhancing the customer experience

The name of the game — customer experience is the primary source of AI-derived business value, according to the Gartner’s AI business value forecast.

AI augmentation/augmented intelligence reduces mistakes while delivering customer convenience and personalisation at scale, democratising what was previously available to the select few.

“Augmented intelligence is a design approach to winning with AI, and it assists machines and people alike to perform at their best.”